Charles "Rusty" Downing
Charles “Rusty” Downing , Estimate Writer, has experience under his belt including wind claims from Hurricane Matthew in Florida, flood claims in Tennessee, Georgia, and northern Alabama as well as Hurricane Harvey claims in Texas. In November 2018, he joined Team Complete in the Panhandle of Florida to assist with Hurricane Michael.
Charles Downing, known to his friends and colleagues as Rusty, is a long-time resident of Mobile, Alabama. He attended the University of South Alabama while maintaining a full-time schedule in the customer service industry. In 2016, he became an insurance adjuster while balancing family life with a wife and young son at home.
In his off time, Rusty enjoys playing with his two young sons, working around his home with his wife Jennifer who he married in 2012, and spending time with friends and family.
Since joining Complete, Rusty has progressed from field inspector & estimator to a more broad role that includes peer reviews of CGC estimates, writing claims in Xactimate, and operating drones as an FAA licensed sUAS remote pilot.