Glossary of Terms

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Thermal Imaging/Moisture mapping – Water intrusion analysis by trained experts using top of the line equipment.

Documentation of Conditions – High resolution topical photos by Complete or harvesting of photos of others documented and then provided digitally and hosted for use of client.

Initial Report Generation – What’s wrong, what’s it going to take to fix it, and what’s it going to cost in brief.

Constructive Total Loss/ Restorable – 50% rule determination and documentation, wind code interpretation, NFIP rule understanding, causation experts.

Scheduling of Repairs – Microsoft Project, Word Draw software, GAANT.

Estimation of Costs – Xactimate with current city specific costs broken out in insurance industry line item estimating and them simplified for real world use.

Preparation of Budget – Broken out material labor, units per trade type.

Construction Details – Preparation of manufacturer selections and applicable warranty requirements.

Permitting and Inspection Services – Preparation of permit request, zoning and time specific inspections.

Construction Management – Preparation of work orders and/or quality assurance inspections for individual vendors and contractors, site management, security.

True Referral – Independent professional experts in individual characteristics of wind and flood claims i.e. engineers, surveyors, real estate appraisers, general contractors, roofing contractors, drying contractors, industrial hygienists, interior decorators, contents specialists, computer hardware and software service providers, certified public accountants, ale specialists, realtors. When we refer an outside pro we have no interest in those dollars other than the time we spend to work with them. We understand our limitations and do not provide legal, engineering or other advice that requires the use of a professional. Complete, Inc is proactive and involved in the application of building code throughout the South East for the last decade. We are the first to bring in an expert when as subject matter will be better covered by licensed professionals in that discipline.

Appraisal Services – Formal appraisal services as included in most insurance policies under alternative dispute resolution for insurance companies or policy holders.

General Contracting Services – Complete, Inc. as Complete General Contractors Inc FLCGC061674 provides for full service restoration services in select circumstances. In this case we typically charge at Xactimate rates when they include allowances for site specific management above the line and before application of overhead and profit of 20 %.

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